well not all of them, just the ones that made my dress. So the dress arrived 2 weeks after ordering with a great deal more ease than I had antipated. Overall the verdict was positive. In all except one aspect the dress fit perfectly, much better than my bridesmaid dress of less year even after it was altered by a tailor while I stood wearing it. The quality was far superior too. The only problem was the piece of it that was to go around my shoulders was WAY too small. So small in fact that it was the same size as the bust measurement - it was supposed to encompass bust + arms.
Because the dress fit so well everywhere else I can only assume there was some miscommunication about what measurements they needed for this piece. The asked me for a measurement across my shoulders and my arms, which I gave them. On saying this I'm pretty sure I can have the dress altered fairly easily to be wearable althought without the shoulder piece that I really loved about it. Anyway I got in contact with them to say that this was wrong and that it might just be communication and in future they might be more specific about what they actually wanted. I also said the dress was lovely and the fit was perfect in all other ways. We had a few emails back where they asked me to clarify by sending photos to show what I meant. I did so. And now they are refunding me 20% of the cost of the dress to cover my alterations. I didn't ask for this - they just offered! This means the dress will cost me less than 100 euro, including delivery. And I have to say its a gorgeous dress which is made really well.
I suspect I may order from them in the future!
1 comments:
That's fabulous! well, not fabulous that it didn't fit the first time, but fabulous that they've given you a refund.
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